Ordering Information
About Fit & Size
Because there is not a reliable industry sizing standard that anyone can agree upon, we give you the measurements of the item itself, in inches. When considering fit, use your real, current measurements rather than relying on bra size or contemporary dress size. You’ll want to compare your actual measurements to ours, leaving yourself some wiggle room. So it’s time to take out the measuring tape - and be honest, girls, you want your clothing to feel good and look great, right? That way, you’ll know if something really will fit your lovely frame. We state the fullest measurement for bust, waist and hips, with the garment lying flat. Sleeve measurements are taken on the outside, from natural shoulder to wrist. Dress length is shoulder to hem, pants are measured on the inseam, from crotch to hem. If you need further measurements, just ask.
Also, please remember that many vintage garments were custom fit to a particular frame, so not every item you buy will fit you perfectly. Some pieces may need to be hemmed or have other minor alterations in order to fit your frame. Alterations were, and continue to be, a necessary part of customizing any quality wardrobe
Condition
At VIP, we just won’t bother with things that are in poor condition, so you don’t have to worry about buying a project that needs your expert skills as a seamstress or laundress before you can wear it. Who wants that? Not us, and not you. Our items are, however, vintage which means that they have in most cases been worn before. Vintage items can sometimes be more fragile, but in most cases have far finer construction than most garments made today.
With that in mind, here’s a looksy at what we will show you:
Flawless means that the item is in mint condition with no sign it was ever worn.
Excellent items have no notable flaws, but may have minor evidence that they were previously worn or laundered.
Very Good condition tells you that we have found and noted a minor flaw or two that makes it less than pristine, but the item is wearable or usable exactly as found.
Shipping
We ship quickly, usually within 3-5 business days (M-F) from the receipt of payment. However, keep in mind that it may take up to two weeks for the package to arrive. Please let us know in advance if you have need of your merchandise in a hurry, and we’ll do our best to accommodate.
US and Canadian Customers Within the US we ship using Priority Mail, or Parcel Post if the package is over 4 lbs. We ship International First Class to Canada, or Priority International if the package is over 4 lbs.
We charge a weight-based flat rate for all customers within the US and Canada. Within the US, delivery confirmation is included. Shipping combines automatically, just purchase the items you want and our shopping cart will (quite affordably) combine the total. All packages are insured at no cost to you.
International Customers We ship via International First Class Mail, or Priority for heavier packages.
Shipping combines automatically for multiple items. Insurance is included for all shipments. International customs charges are the responsibility of the buyer. We fill out all customs forms accurately. It may be tempting to ask us to mark your item as a "gift" in order to avoid customs, but by law we cannot.
Larger Orders If you are interested in more than 3-4 items, the shipping may not calculate properly from the shopping cart. We may invoice separately for actual shipping and handling once the items are packaged and weighed. If for some reason the shipping combines improperly, we may at our discretion offer a refund of overage.
California Residents All orders will be charged current state sales tax upon checkout.
Return Policy
We inspect all our merchandise to assure its quality and simply do not offer items which we find to be in less than wearable condition. We provide detailed, accurate measurements, and expect that as a buyer you have carefully compared your own measurements to ensure proper fit. Please read out section on fit & size, above.
After all the above is considered, we will gladly accept returns if you absolutely must. Just email or call within 48 hours of receipt and let us know that it’s coming back. Returned items received within 14 days will incur a 15% restock fee. The item must be returned to us in the condition in which it was received and with hangtags still attached, packaged securely and insured. Shipping and handling both ways is non-refundable. Returns are not accepted beyond 14 days.
Privacy
Rest assured, we will never share any of your personal information. It's our little secret!
Contact Us
Please don’t hesitate to ask questions about any item, or just let us know if you enjoyed our site.
We’d love to hear from you!
Also, please do let us know if you find a problem with navigation or the functioning of our site. We want to fix it.
eileenpeople at gmail dot com